Returns & Refunds Policy

At ST. ALi, we take pride in the quality of our specialty coffee and food products; however, due to the perishable nature of our goods, we can only offer returns or replacements for items that are damaged, defective, or incorrectly shipped.

1

Check Your Order

Inspect your delivery immediately upon arrival to ensure all items are correct and the packaging is intact.

2

Contact Support

If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the product.

3

Evaluation

Our quality control team will review your request to determine if a replacement, store credit, or refund is appropriate for the specific item.

4

Resolution

Once approved, we will process your refund to the original payment method or dispatch a fresh replacement at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing